FC 24 Pre-order Processing, Download Stuck on Preparing
There seems to be a particular problem that is affecting some players that are trying to download EA FC 24 on the EA App. Instead of being able to pre-load the game, they will instead get a message notifying them that “There’s something wrong with your download. Something went wrong during your download. Give us a few minutes, then try again.” But even after a couple of minutes waiting, and multiple attempts at getting the download to start up, the problem is still persisting. If your Pre-order Processing and Download are Stuck on Preparing in EA FC 24, here’s why this is happening and what you can do to fix it.
How to Fix EA FC 24 Pre-load Preparing Error
To quote the official answer from the devs themselves: “If you’re having trouble pre-loading the game on your PC, it’s worth checking your account’s order history. This will help you determine whether your pre-order has already been fulfilled or is still being processed. Please remember that for games offering pre-loading, the payment will be charged on the day of pre-load release. Please make sure your payment method is up to date on your account and that you have funds available.
For more detailed information on pre-ordering games through the EA App, visit this helpful link. For consoles, pre-load should be available closer to the release date. The pre-order offer ends on September 28. More details can be found here. Thank you for your attention. If you have additional questions, please visit our EA SPORTS FC™ 24 forum.”
If this hasn’t helped you to resolve this issue, you should contact EA Customer Support directly. They will no doubt be able to help you with any further questions or problems that you may have with EA FC 24, as well as your EA Account.
