Mass Effect Andromeda Black Screen on Startup Error - How to Solve Launch Problems

Mass Effect Andromeda trial is available to all Origin Access and EA Access subscribers. It allows you to play the game for 10 hours, has multiplayer and a piece of the singleplayer campaign. However, some players are experiencing problems with it. Namely, many people are complaining about getting a blank screen at launch. In this guide, we’re going to show you how to solve Mass Effect Andromeda black screen on startup error, so you can get on with playing.

mass effect andromeda black screen on startup
ME: Andromeda Black Screen on Startup

ME: Andromeda Black Screen at Launch

If you can’t get past the black screen on startup in Mass Effect Andromeda, here’s what you should do:

  • If you’re using the Corsair Utility Engine, uninstall it. This alone should fix the problem.
  • If the problem persists, here are some other things you could try:
    • Alt-tab to get the game to run in a borderless window.
    • Install the latest graphics card drivers (use the clean install option if you’re using Nvidia).
    • Disable your antivirus, or make an exception for the game.
    • Disable the Origin overlay (you can find the option in the client’s settings).
    • Make sure the game is fully downloaded and updated. Don’t try to play when the client says it’s playable – let the download finish.

A Corsair employee took to EA’s forums to say they’re working on providing a proper solution, so the issue shouldn’t plague the game after release. For now, if you’re using their software for mouse configuration, you’ll have to do without your custom setup and macros.

In case you find a different workaround, feel free to let us know in the comments. We’re going to update the guide with any new info we find. We’ll also be on the lookout for other erorrs and problems.

10 thoughts on “Mass Effect Andromeda Black Screen on Startup Error

  1. Swifty76

    Navigate to C:\Users\\Documents\BioWare\Mass Effect Andromeda\Save and open ProfOps_Profile. Scroll down till you see GstRender.FullscreenMode. Next to it should be 1. Change it to 0 and save. Open Mass Effect Andromeda, it should stay windows. Navigate to the Settings, then to Video Output and change the Display Mode to Windowed Borderless. Problem solved!

    1. Tucker

      Yo so whenever i try to launch the trial out of Origin it launches in a window, but the window is a black screen. It doesnt progress at all, and in the task manager it appears but shows that it is using 0% of my CPU. idk if it because i already own the super deluxe edition of the game on my account, but im really dying to play this, and i really dont want to run into this problem when the game launches

  2. Rai

    I did everything.. and still have an Blackscreen!
    And the time ist running out. even when i’m not playing the game.

  3. Alex Pec

    For those who still have a black screen even without corsair utility, please try the following:

    Create user.cfg file in your mass effect andromeda folder (for ex. E:\Origin Games\Mass Effect Andromeda) and enter these two entries in it:

    Thread.ProcessorCount 4
    Thread.MinFreeProcessorCount -2

    After a lot of configuration tweaks, this finally maid it work for me. If it works for you, please spread the word 🙂

    1. no one in particular


      it seems the trick is to maximize processing power for andromeda WHILE also suppressing its full capacity. i have a 2009-era pc (with a gtx 1060, go figure) so i also appended

      GameTime.MaxVariableFps 30

      dunno about any of you, but i’m happy at 30fps.


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