Errors & Problems in Ashes of Ariandel | Dark Souls 3

Ashes of Ariandel, the first piece of DLC for Dark Souls 3, has finally launched. As it usually goes, players across the globe are already running into problems.
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Some of these can be fixed by simple workarounds and tweaks, while other are more serious, and will require the developers’ attention. In this guide, we’re going to show you a list of all errors & problems in Ashes of Ariandel, how to fix or avoid them.

errors problems ashes of ariandel

Dark Souls 3 PC save disappearing

A couple of people are complaining about disappearing save files on PC. After installing the DLC, they’d fire up the game only to see they had no characters to choose from, with only the option to start anew available. If this happened to you, there are a couple of things you could try:
  • Restart Steam. It could be a hiccup with the client, so making it reload could solve the problem.
  • Check the save folder to see if the files are actually there. DkS3 doesn’t use Steam Cloud, so if you’ve bought a new PC, reinstalled your OS or something similar, you might be out of luck.

Ashes of Ariandel NPC not appearing on PS4

Some players on Playstation have been having trouble getting to the DLC area. The NPC that should take them there doesn’t appear at all. Here’s what you could do:
  1. Restore your licences.
  2. Star the game.
  3. Travel to Firelink Shrine and talk to anyone there.
  4. Go back to the Cleansing Chapel
It’s been known to help, but there’s no guarantee.

PC Deluxe edition owners can’t download Ashes of Ariandel

If you’ve bought the Deluxe edition on PC, you might not be able to download the DLC. Those who’ve bought the season pass separately seem to be doing OK, downloading the add-on without a hitch. Only the Deluxe edition owners are having troubles with this. A few people have reported this helping:
  1. Uncheck the Season Pass from the list of DLC in the main library window.
  2. Restart Steam.
  3. Ashes of Ariandel should pop up as a DLC on its own now, so just check the box and let it download.

Ashes of Ariandel freezes on PC

More than a few PC users are complaining of performance issues in the DLC area. The only thing you could do is make sure your PC is as unburdened as possible:
  • If you’re using dual monitors, disable the secondary one.
  • Close all background applications.
  • Lower the settings in the game
We’re going to update this guide with more problems and solutions as they get reported.




  1. M

    I purchased the season pass on ps4,preloaded the Dlc and its still “waiting for install” please help ASAP.

    1. E

      Is it fixed. .? Im still trying

        1. M

          It’s also happening to me too. The DLC believes I don’t have the game when it is installed to my PS4. Please help!

          1. M

            Does anyone know what to do with this? I’m having the same problem and it’s driving me fucking nuts.

    2. B
      Billy Cruxfort

      Yeah, im having the same problem too, just says “Waiting for Install” Is it because i’m having the CD version? because when I clicked on it and Start it showing me Dark Souls III PSN page.

  2. V

    I did what was stated for the DS3 Pc deluxe help but the old man still aint there for me to access the new zone, any help appreciated

  3. D

    Comprei DLC para ps4 e o NPC não me aparece na catedral para entrar na expansao

  4. E

    Still not working, ps4 here

  5. D

    PS4 glitch with Gael not appearing isn’t fixed by above solution, please help!!!

  6. K

    Installed the dlc played it for a bit, was able to find the npc and enter the world. But a day later I come back to play it and it’s saying I have to reinstall the dlc when I already did! F****n psn

  7. L

    I’ve had trouble finding the DLC npc(PS4 user here). this is quite embarrassing ? but remember purchasing the season pass isn’t enough! YOU still manually have to find the expansion on the psn market and download it! Quite daft really should do it automatically upon purchase or at least prompt it!

    1. M

      You are my hero, thank you! I don’t understand why it doesn’t automatically download the DLC though.

  8. A

    thx a lot , the ps4 tip is working fine

  9. J

    I noticed a lack of response time from the controls immediately after downloading the update on my PS4. I don’t have the problem with any other games. Let me know if there’s a fix please.

  10. C

    Mine is the season pass as I downloaded it on ps4 to play it got to it and hes not there..I restore ..talked and nothing..the only time I actually saw him was when I was not known that he was a dlc and ignored him.I wish I hadn’t cause he’s not there.

  11. S
    Sergio Morales

    Does anybody have this problem I can download the DLC and play but as soon as I do not play for more than two hours and the Xbox is off when I press continue it says Dark Souls DLCs cannot be located please download and try again. Every time this happens I have to delete it and redownload it just to play it for a few hours. Please help GameStop Microsoft everybody does not know what I’m talking about how do I contact the maker I cannot find their number

  12. J
    Justin Alon

    I just downloaded the dlc and talked to old guy in red and now stuck in loading screen limbo. I quit the game, gone back to it and selected the snowfield area and still it keeps me in loading screen hell.

    1. I
      Isaac n

      Same problem. Anyone know how fix??

  13. B

    Found Gale at the chapel but when I try to go to the snow field bonfire it just stays on loading screen

  14. J

    im on ps4 and i have seen the npc for ashes of ariandel and tried to get into ariandel but the loading screen was a little to long so i tried closing the game but that made the npc disapear what do i do

  15. C

    Ps4 here. I dl front psn store restored licenses and everything else still no NPC. Please is there anyone out who has figured it out?

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