Diablo Immortal Unable to Connect Your Accounts

Diablo Immortal account connection errors are currently plaguing the MMORPG’s player base. The latest instalment in the iconic action RPG series has arrived a day earlier for some players. However, many mobile players, who are trying to connect their Battle.net accounts, are currently unable to do that. This is somewhat frustrating as connecting your Diablo Immortal guest account with your Bnet account is crucial, as it will permanently save your progress, reap you some nice rewards, and enable cross-progression. If you can’t connect your Battle.net account with Diablo Immortal, here’s what we know about it.

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Diablo Immortal Unable to Connect Account

Diablo Immortal Cannot Connect Battle.net Account

When players start playing Diablo Immortal for the first time on a mobile device, they will receive an automatically generated “guest” account. This account is tied to that specific device. Its role is to be a placeholder and save your characters, progress, unlocks and everything else you acquire. But, ultimately, you should look at it as only a temporary account. Your real account should be a Battle.net account.

Thus, you need to either create a new Bnet account or link the already existing one. The process is rather straightforward and easy via mobile device. It can be done in just a few steps. It can only go slow if there is a queue time and you need to wait. Here’s what you need to do:

  • Start Diablo Immortal on your mobile device.
  • Tap on your Guest Account icon in the top left corner.
  • Create a new Battle.net account or log in with an existing one.
  • Tap “Continue”.
  • Select “Continue” once again on the “Connect My Games” screen.
  • Confirm by tapping on “Yes, Connect”

As you can see, the process is quite easy. However, many players are receiving various error messages when trying to link their Bnet accounts. For example: “We are still processing an order on the account you are connecting to. Please wait for the transaction to complete”. Others are simply informed that the game is “unable to connect your accounts”. The good news is that devs are aware of this issue, and here’s what they say:

“We’re currently looking into a few different account connection errors at this time. For the time being, our best advice is to power down your device and turn it back on and then retest,” reads the official comment. “If it still fails to connect after this, it may be due to traffic or some account bugs we’re working on. You can try back periodically (every couple of hours) and it should auto-resolve once we solve that issue.” So there you have it. For now, we can only wait for Blizzard to fix the issue and try again in a couple of hours.

Author Chronocrator profile picture
With over 10 years of experience in gaming and esports journalism, I like to think that my guides once helped a NASA scientist to beat a game. Basically, I should be credited for NASA's Mars missions.In my free time, I dream of the day when I will finally start cleaning my Steam backlog.


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