Errors & Problems in The Division

The Division has launched and some people are experiencing problems with it. Error reports are slowly popping up all over the internet.
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Common issues are beginning to appear – some of them can be fixed with simple workarounds, while others require the developers to patch the game. This guide will show you a list of all the errors & problems in The Division, as well as how to fix them, if possible.

the division beta errors and problems
Note: The top errors in this article are related to the full game, while those towards the bottom are from the beta. We’re leaving them in case they start reappearing.

Black Screen on PC

Some PC users are reporting getting a black screen when starting the game and being unable to progress. When this happens, all you should do is press Alt + Enter. This will switch the game to windowed mode and make it work as intended. Once it’s running, you can change the resolution from the menu. Keep in mind that this is a bit more stressful for the hardware, so you might have to lower some graphics settings if you want to keep the flow (depending on your configuration).

If that doesn’t work, you can try another workaround:
  • Go to Documents\My Games\Tom Clancy’s The Divison
  • Open GFXSettings.Rogue_x64 (back it up before you do)
  • Change the “width” and “height” values to match your resolution
  • Change Windowed to Fullscreen
  • Save and start the game

Romeo, Delta, Mike errors

If you can’t connect to the servers and get an errors with Romeo, Delta, Mike, Lima, etc in the name, this means the issues lies with the servers. Ubisoft are aware of the troubles with the servers and are working on finding a solution. There’s nothing to do but wait.

Stuck in Prologue Bug in The Division

Some players are reporting getting stuck after finishing the mission in Brooklyn, not being able to leave for Manhattan. If this happens to you, there are several things you could try:
  • Restart the game – restarting the game helped some people, as it loaded the markers right this time, leading them towards the exit.
  • Find the gate yourself – several people have reported the game letting them leave after they’ve found the gate without help. Go to where the mission starts, walk down the street and turn right. Follow the path and it will lead you to the gate.
  • Replay the mission – this is the most time-consuming option. Doing the mission once over should straighten things out, but it takes time.

Can’t activate agent

Many people are reporting having trouble activating their agents in the safehouse. When trying to use the computer, they don’t get any new missions or notifications. If you’re having this problem, you could try restarting your console and starting the game again – this could place you in a different instance. The issue seems to be with the number of people, pushing each other and interrupting the activation process. It will either go away once the first wave of players moves on, or will be patched by the developers.

White Screen after launching The Division

Some PC users are reporting getting stuck at a white screen after launching the game. According to Ubisoft’s tech support, this is an indication your computer doesn’t meet the system requirements for playing the game. There’s nothing you can do about it, short of upgrading or completely replacing your rig.

Game starts minimized on PC / Fullscreen not working

A lot of players are reporting the game starting minimized after launch. Being unable to maximize the window or do anything else with it makes it unplayable. There are several things you could try if this happens to you:
  • Close background applications like Skype and the anti-virus. They could be taking focus instead of the game.
  • Turn supersampling (DSR/VSR) off in you graphics card control panel.

Resolution problems in The Division PC

If you’re having a problem where only part of the game screen is being shown, these are the things you could try:
  • Use Alt+Enter to switch to windowed mode. This could let you get into the main menu and change the resolution.
  • Change it manually by tinkering with the config file:
    1. Go to C:\Users\your-username\Documents\My Games\Tom Clancy’s The Division
    2. Find GFXSettings.Rogue_x64.xml
    3. Right click, then choose Edit
    4. Scroll through the settings until you find resolution
    5. Set custom height and width, save and exit.

The Division Sound Issues on PC

PC users are reporting various issues with the sound in the beta. There are two things you could do, no matter what kind of trouble you’re having with the audio:
  • Change the sound quality in the PC’s sound settings:
    1. Right click on the speaker icon in the taskbar
    2. Select Playback Devices
    3. Click on your Default Device
    4. Open the Properties
    5. Switch to the advanced tab
    6. Set the Default Format to 16bit, 48000 Hz (CD Quality)
  • Turn the game audio all the way up, and use either the volume control in Windows or the physical knob on your speakers/headphones to control the levels.

Mouse buttons not working in The Division Beta

Many PC users are reporting mouse buttons refusing to work in the game. Here are some solutions that have worked for others:
  • If you’re using a controller, unplug it. The game won’t let you use a mouse if a gamepad is plugged in.
  • If you’re using a Razer mouse, turn off the Synapse software.
  • Alt-tab out of the game and back. This will solve the problem for a while. Repeat whenever it happens again.

Division Beta Won’t Start on PC

If you’re trying to play on the PC, and you keep double-clicking the shortcut without anything happening, try running it in compatibility mode. Find the .exe file for the game, then do this:
  • Right click on the file, then choose Properties.
  • Select the Compatibility tab.
  • Tick the box next to “Run this program in compatibility mode” and choose Windows 7 from the drop down menu.
  • Click OK.

Cannot loot Dark Zone Chests

Some players are reporting the inability to loot chests in the Dark Zone. When approaching them, nothing happens – no button prompts, no pop-up to say a key is needed. Like the chests cannot be interacted with. If you’re having this problem yourself, you could try restarting the console. Other than that, there’s no help. The developers are aware of the issue, and are hopefully working on fixing it.

Red Screen on Respawn

Another common problem, the Red Screen happens randomly after the death of your character. You respawn at the checkpoint, and the screen starts developing a red tint. Soon enough, you can’t see anything thanks to it. The solution is to restart the game. Simply logging off then back on has helped some people, but turning the game off completely is the only sure workaround for now. The problem never really goes away, but the developers have been notified of this, so a fix is probably in the works.

Invalid The Division Beta Code from Nvidia Giveaway

A certain number of people have received beta codes from Nvidia during a giveaway. Some players are reporting getting the “Invalid code” message when trying to redeem those. There are a couple of things you could try:
  • Use the redemption site instead of Uplay.
  • Contact Ubisoft support. If you manage to get through the queue, they could add the beta to your account manually. Don’t bother with Nvidia, as they’ve already spent all the codes they had and have no power over your Uplay account.
  • Try entering the code again. There are reports of codes being accepted after a few tries.
  • Make sure you’re not mixing up O (the capital letter o) with 0 (zero). The font makes them look similar.

The Division Beta Stutter and Framerate Issues on Xbox One

There have been reports of stuttering and framerate drops on Xbox One, described as similar to when a game loads a new area on the fly. People complaining about them said they go as mysteriously as they came, and there’s really no way to fix them. Since there’s nothing to be done about it, you might as well relax and enjoy what you can.

Cannot Stream The Division Beta on Xbox One

The Division Beta cannot be streamed via Xbox One at all. When you try to do via the Twitch application, it will throw out an error with a string of numbers in the name. Don’t waste time trying to fix this – it cannot be done. Xbox One automatically prohibits streaming of all games labeled as beta, and this is no exception.

The Division Beta Won’t Start on Xbox One

Some people are reporting not being able to play the beta on Xbox One despite buying the game. The console informs them they don’t own the game when they try to run it, or asks for a disc to be inserted. Here’s how to get around this problem:
  • Go to the Xbox Store.
  • Find Tom Clancy’s The Division Beta Bundle.
  • If it doesn’t say you own it already, you should add it to your cart.
  • It should be a $0 “purchase”, which, after being finalized, will allow you to play the beta.

The Division Beta Performance Issues on PC

If you’re experiencing performance issues with The Division beta on PC, there are several steps you could take to assure you’re making the most of it:
  • Turn off Vsync.
  • Use fullscreen instead of windowed/borderless.
  • Update your graphics card drivers.
  • Avoid unnecessary crowds in the Dark Zone.
  • After respawning, wait for the world around you to load fully before running off.
We’ll be updating the guide with more information about the issues as the beta progresses. Stay tuned!

Author Ketchua profile picture
Ketchua has been writing about games for far too long. As Señor Editor, he produces words (and stuff) for Gosunoob. There are a lot of words (and stuff) there, so he's terribly busy. Especially if you need something.