Marvel’s Guardians of the Galaxy is out, and some players are reporting that they are not getting the Deluxe Edition skins they are entitled to. Instead, they are receiving the “Please wait while processing code” message on the website where the codes should be redeemed. To further confuse matters, the pre-order skins themselves were available in the game, so players were left feeling like there was a bug or some mistake on their end. We’ve already explained how to claim pre-order bonus & Deluxe Edition items, and we recommend you give this a read to double-check if you have done everything correctly. If that is indeed the case, this Pre-order Code Not Working Deluxe Edition Skins – Processing Your Code – Guardians of the Galaxy guide will provide an answer as to why this is happening and what you can do about it.
How to Solve the Pre-order Code Not Working Marvel’s Guardians of the Galaxy
Square Enix support provides the following solution for this problem:
“Please check that the pre-order code you are entering is formatted as shown below:
If the code you are entering is not in this format, then this is not a pre-order code, and cannot be registered on the website. If the code you are entering is in this format but is not accepted by the website, please check the leaflet or email the code came with to see whether it should be registered elsewhere. Please note that the pre-order code for Marvel’s Guardians of the Galaxy can only be used on this website: http://www.gotggame.com/redeem.
If you are still encountering issues with your code, please contact the Support Centre with the following information:
- The code you are attempting to register
- The email address on the account you are attempting to register the code to
- Where you received the code from
- The product you are expecting to receive by registering the code
- URL of the website you are trying to enter the code on”
If this doesn’t help, then the most likely solution is that these skins are time-locked, and the game needs to be released worldwide for them to become available. This will happen today, October 26th, so you won’t have to wait long until this happens. In case this doesn’t occur and the problem persists, we will update this guide with additional solutions and workarounds for this issue.