Mass Effect Andromeda Errors & Problems - How to fix technical issues

Mass Effect Andromeda is a vast game – it takes you across several planets, lets you explore, fight, make love to aliens and colonize a new star system. Sometimes, things don’t go down like they were supposed to. The has gone live in the past day, and people are already reporting various technical issues. Some of them area easy to fix with simple workarounds, while others are more serious. In this guide, we’re going to show you a list of all errors & problems in Mass Effect Andromeda, how to solve or avoid them.

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mass effect andromeda errors problems
Mass Effect Andromeda errors & problems

Mass Effect Andromeda controller issues

A lot of players have been complaining about having controller issues with the game. If you’re on Xbox One, and your gamepad stops working, turn it off using the home button. Use the same button to turn it on again, and it should work. PC players have also reported issues, especially those using the Dual Shock 4. If you’re one of them, make sure you install a program like DS4Windows, this should solve the problem.

Conversation wheel glitch in ME: Andromeda

Some people have reported the game automatically choosing whichever dialogue option was highlighted, without their input. This makes roleplaying extremely hard, since you can’t properly choose your answers in a conversation. Most of the reports came from PC players, and thankfully, restarting the game seems to fix the issue.

Mass Effect Andromeda crashes, freezes, framerate drops & performance issues

A lot of PC users are having trouble with the game’s performance. Framerate drops are really common, crashes and freezes as well. Even people with high-end machines haven’t been spared. The FPS can be easily increased by doing the following:

  • Turn down Ambient Occlusion to SSAO.
  • Turn down lightning to low.
  • If you’re using AMD, turn off Tesselation in the AMD Control Panel.
  • Turn SLI off, if you’re using it. The latest drivers are supposed to fix it, but for many people they do nothing.

Laggy mouse input in ME: Andromeda on PC

Some PC players have been having issues with the mouse being unresponsive. There are several things you could do to improve the situation, but there’s no guarantee they’ll work:

  • Turn Vsync off
  • Turn Triple Buffering off
  • Turn Mouse Smoothing off
  • Turn Aim Assist off

How to turn off motion blur in ME: Andromeda

There’s a lot of motion blur in Mass Effect Andromeda, and it can’t be switched off in the options. If it’s bothering you, here’s what you need to do:

  1. Go to the install directory. The default path is C:\Program Files (x86)\Origin Games\Mass Effect Andromeda
  2. Create a text document in the game’s folder.
  3. Rename it to user.cfg.
  4. Open it and copy the following into it: “WorldRender.MotionBlurEnable 0” (without the quotation marks)
  5. Save the file and run the game.

Black screen on startup

Once of the most common issues people are having is getting stuck at a black screen on startup. Thankfully, the solution is simple, and we’ve written about it in detail in our ME: Andromeda Black Screen on Startup Error guide.

Mass Effect Andromeda DirectX crash

A number of users are reporting the trial crashing roughly 5 minutes after character creation, along with a DirectX error message. Some have reported the following helped:

  • Reinstalling the graphics card drivers.
  • Reinstalling DirectX and VC++ Redist using the installers in the game directory.

Stuck in loading screen in ME: Andromeda multiplayer

Some people are reporting getting stuck in a loading screen in multiplayer. After all the players are ready, the game just become unresponsive. This probably comes down to connectivity issues. Hopefully the developers will fix this before launch, or at least provide at official workaround.

Can’t start ME: Andromeda trial before download is complete

According to the progress bar in the Origin client, the Mass Effect Andromeda trial should be playable as soon as 42% of the game has been downloaded. Some of the people who’ve tried playing it before the download was complete has reported it won’t start. Waiting for the download to finish is the only proper solution, but you could also try unplugging any peripherals you won’t use in the game (graphics tablet, for example).

Multiplayer audio bug in Mass Effect Andromeda

There are a lot of reports of audio not working well in multiplayer. According to the afflicted players, it’s as if the positional audio isn’t working – they can hear gunfire from every direction, enemy footsteps always sound closer than they are, teammate shouts come from the wrong places, etc. People are having these problems both on PC and Xbox One, but only in the multiplayer portion. There’s no way to fix it, so hopefully the devs will patch it.

Can’t buy Mass Effect Andromeda on Origin – Error 54005

A handful of customers have complained about being unable to buy ME: Andromeda from Origin. Using payment methods that are in order (a working PayPal account, or a valid card) resulted in error code 54005. Try canceling your preorder, then going through with the purchase once more. If this doesn’t work, contact Origin support.

Cannot cancel ME: Andromeda preorder on Origin

There have been reports of users being unable to cancel their preorders on Origin. If you’re having this issue, try using the browser instead of the client. Clear your cache before you do. If this doesn’t help, contact Origin support.

Mass Effect Andromeda trial not showing up in Origin

The free trial is available to all Origin Access users, as well as EA Access subscribers on Xbox One. Some PC players are having trouble finding it in their libraries. The trial doesn’t show up where it should for some. It’s most likely because it isn’t out in their region yet, but the support staff have said they’re looking into the problem.

ME Andromeda trial download progress resetting

Several Origin users have reported being unable to download the trial. They’ve said the download progress would reset at random intervals, making it impossible to get the game and try it out. If you’re being plagued by this issue, there’s not much you could do, apart from restarting your PC and router.

Author Ketchua profile picture
Ketchua has been writing about games for far too long. As Señor Editor, he produces words (and stuff) for Gosunoob. There are a lot of words (and stuff) there, so he's terribly busy. Especially if you need something.



  1. S

    To fix the black screen issue:
    Navigate to C:\Users\(user profile)\Documents\BioWare\Mass Effect Andromeda\Save and open ProfOps_Profile. Scroll down till you see GstRender.FullscreenMode. Next to it should be 1. Change it to 0 and save. Open Mass Effect Andromeda, it should stay windowed. Navigate to the Settings, then to Video Output and change the Display Mode to Windowed Borderless. Problem solved!

  2. M
    Miguel D

    I have ME:A installed in “D:\” and in “C:\…Mass Effect” path there is no “Save” folder, only an (obviously) empty “Screenshots” folder.

    1. H

      Set your Mass effect andromeda .exe to run as an administrator, that fixed it for me.

  3. P

    I have the directx error after few seconds gameplay. The only solution so far is to play on minimum settings in graphic options. All other settings cause the directx error. Did also update the Nvidia driver, directx install from gamefolder and vc++ from gamefolder. Nothing so far helped.
    I got I7 proessor and gtx780Ti. The game runs on SSD. Hardware should easy do this on ultra. I think my CPU has the standard Intel overclock. But I don’t change anything on this because I don’t know how. I am just a gamer not a IT specialist.
    Same problem occurred on The Wicher 3 after Win 8 to Win 10 update end of 2015. After some month it worked again without me changing something. I hope one of the future software updates will solve it.

  4. E
    Ebenezer Walsh

    So if anyone knows, what would be the right thing to do if I started the trial, but when the game finishes installing,it won’t let me go to the docking bay.any solutions to this?

    1. T
      Thom Watson

      I have the same problem, though I didn’t play the trial. In the full game installation, after completing the prologue and all the conversations on the Nexus, the Docking bay doesn’t show up as an option on the tram map so I can’t continue the game. A few others who have encountered this said the only option was to go back to a previous save; for me that means going back to my arrival on the Nexus. I haven’t tried that yet for fear that I’ll spend another hour doing all those tedious conversations again, which you can’t skip or fast-click through, but end up with the same problem again at the end of it.

  5. C
    Christopher W

    My charecter takes damage everytime i hit the evade button to the point he dies after evading to many times. How do i fix this bug.

    1. J

      This is a mod you are using remove it?

      1. E

        I am also running into this problem, and removing the fusion mod doesn’t seem to work.

        1. T
          TeE Reeves

          How you going to say you have all the fixes or a workaround when you didn’t even list all of the problems. On Xbox One there’s absolutely no way to complete the game because halfway through it every time you enter combat it starts glitching and continues to do that worse and worse until it get so slow that it no longer moves and that’s not a problem on my end that’s every Xbox version I know this because I have bought five different copies of that disc even a digital copy does the same thing every time I have even bought four different Xbox consoles from the basic version to the most expensive one and had the same problem on every single one so whether disc or digital weather standard or supreme there is absolutely no way to finish the game and I’ve tried every way possible I’ve lowered the graphics down on both my console and my TV even just out of desperation I’ve uninstalled and reinstalled crap I’ve used different save games on different discs across different consoles there’s no way to complete the game I actually wonder if anybody has ever been able to play through it all the way and how they can continue to sell a broken game 5 years after it hit the shelves I even thought it might have been an issue with the discs until it also did it with the online version I have spent over $2,000 through the course of 5 years trying to play this game through just one time and still have not accomplished it and I don’t really care how dumb it makes me I don’t plan on stopping anytime soon I’m determined to play this game through

    2. P

      I have the same problem

        1. T
          T t

          I got it to go away. I changed to a different piece of armor with a different mod installed. I made sure that mod wasnt on any piece of armor in my inventory. Then I completed a quest and now its gone.

  6. S

    Quick workaround for Blackscreen :
    – press Alt+Enter -> games go windowed mode and all menus appear
    – now just setup window borderless in options

  7. P

    My xbox one won’t put glyphs in the puzzle using the controller triggers. Tried previous save and that doesn’t help.

  8. T

    When i try to swithch profies on the favorite wheel, it tays the same. The powers just dont change.

  9. S

    This game is so broken, I have been seeing glitches all through this game .
    It’s like they dont care about the consumer only the profits.
    I have seen enemy’s frozen in place for me to kill , they make noise but can’t move.
    Along with all of that, I can’t even load into my game any more. It just sits at tge loading screen.
    This exact same thing happened to me in the last Mass effect. I really think there should be a watchdog
    For video game makers, they are turning into criminals.
    How can you sell something that is BROKEN!!

  10. R

    Evade is killing me!!! I’ve been noticing the red damage reticule whenever I evaded for a while, but now it kills me after just a few usages of it. I can’t even play the game, because if I evade in combat, I die…not from enemy gunfire, but from EVADING!!! Game is broken. Can’t be played. I’m absolutely heartbroken. If it’s not fixed by tomorrow, I give up on the whole franchise. I’m trading it in and buying Horizon Zero Dawn. Why can’t I buy a game that isn’t SERIOUSLY broken at launch anymore???

    1. E

      I have been having trouble with this, too. Started with a fusion mod, but when I removed the mod the effect didn’t go away

  11. E

    For some reason every time I use the jump forward dodge /evade button I take damage. It’s causing me to die just from leaping. Please help

    1. N

      DUDE i had the same thing, was freakin out, and it’s one of your armor mods! Look for a red “-50 On Evade: Lose Health.” Totally forgot i plugged it in and didnt even remember such nonsense existed!

  12. M

    Can’t get back to my ship for the next mission as I’m stuck on installation in progress 41% can’t get off the citadel.

  13. D

    When I was on kadara trying to activate the vault my game crashed and when I restarted it I lost all my items and levels .. But my progress hasn’t been affected I’m a level 1 with no weapons or abilities.. And every time I load a save file it does the same .. Really killed my mood.. I was really enjoying the story..

  14. Y

    Hey there,

    I have a serious bug in which I am stuck as soon as I want to shoot my weapon, my character doesn’t have the rifle in the hand and all other commands won’t work anymore.

    For example; I want to shoot, weapon disappears, I can’t press V, E or any other key anymore. Running, jumping and other interactions won’t work anymore….
    I have tried loading an older save, but there is the same issue…

  15. J

    Dylan, had the same problem and had to reload an earlier save and lost about 3 hours of progress. Now I just finished up the Liam loyalty mission “all in” and after defeating Colot (or whatever his name was) I can’t do anything else. Just stuck there. I’ve reloaded several times and replayed the last half of the ending of the mission and no change in result even with different strategies and kill tactics for the last guy! Anybody else have this problem and know how to fix it?

  16. C

    On the Xbox one my “y” action button won’t work. In other words I can’t open doors, speak to anyone, gather minerals or anything involving the “y” action button. I’m literally stuck where I am in the game. Can’t board the tempest or the ND1.

  17. H

    So, I did a cursory play-through to get the hang of the game and the leveling system, then restarted with a new character that could focus on the play style I wanted. Everything went good until I met the Angarans . . . then : (Spoilers)

    1. The meteorite on Voeld that is jamming signals, partway through the mission, when you’re supposed to interact with the rock but it takes too long, I can’t interact. Tried reloading, shutting down entire game and loading. Finished the rest of the planet, but still can’t do anything with the rock.

    So, I figured, it’s a side quest, I’ll get it for the 100% on NG+, and moved on. Then I got to Hvarl, activated the vault (dying planet mission) and talked to the Angaran scientist, she asked me to invite people to the planet and . . . nothing. I can’t make the holo-call to move the planet forward. This tried reloading old saves (as far back as an hour before I even got to the planet). Tried going elsewhere and doing other stuff then coming back. Tried yelling disparaging comments at my console . . . nothing works. Without that interaction, Hvarl is stuck at 80%, I can’t get any of the next wave of missions that are supposed to be there. This means I can’t get 90% and unlock the extra augment slot on equipment . . .in addition to not being able to progress that planet. This qualifies as a game-breaking glitch.

    Please, please help me fix this. I really don’t want to have to start over again just because of this damn glitch.

  18. A

    on PC and having an issue on my second play through. i noticed that after the first few missions i no longer get weapons, attachments and armor in “remains” of enemies or even at the shops. though its not a big issue because i can always research and build them but it would be nice to get attachments as you cant build those. would like a fix if any one has one thanks.

  19. R

    my game doesn’t launch ,it doesn’t show any black screen , I still don’t know the reason please help

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