Elden Ring Failed to Acquire Parental Control Information Error

The Failed to Acquire Parental Control Information error in Elden Ring has been causing havoc lately, exclusively among PlayStation players. However, they are not the only ones this error can hit. So, in this guide, we are going to explain what the cause of this problem is at the moment, and what you can do about it. Let’s dive straight in.

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elden ring failed to acquire parental control information error
Elden Ring Failed to Acquire Parental Control Information Error

Elden Ring Failed to Acquire Parental Control Information Error Explained

If you’re one of the people encountering the Failed to Acquire Parental Control Information error in Elden Ring, then you’re one of the many, many people that has fallen victim to the current PSN server failure. As we explain in our Is PlayStation Down? Check PSN Status guide, the outage is very widespread, and Sony have made no official comment on the situation. I am assuming that people are working really hard to fix it. You should check the PlayStation Network Service Status page periodically to keep an eye on what’s going on. The Ask PlayStation Twitter account works as a kind of support page, so you can follow that, too. There’s nothing more you can do.

So, that’s why you’re seeing the Failed to Acquire Parental Control Information error in Elden Ring on the PlayStation. If you somehow encounter it on the PC, though, there is actually a fix you can employ. Hit the Windows key and go into the Settings, then proceed to Network & Internet. From there, select Change Adapter Options and right-click your network. Click Properties and click Internet Protocol Version 4 (TCP/IPv4). Find the DNS “area.” In the Prefered DNS Server field, type 1.1.1.1 and enter 1.0.0.1. in the Alternate DNS Server box. Click OK to apply the changes. Once you’ve done all that, simply restart the game, and all should be back to normal. Big ups to Reddit user Sidewinder0 for this fix. One thing that I would add is that, if you’re not too versed with messing with the DNS settings, be sure you know what you’re doing.


Very early in your exploration of Elden Ring world you will find out that you need to prepare your character for different tasks. You'll need to learn how to use Ashes of War, how to two-hand weapons, or use magic spells during the course of your adventures. Many secrets are also waiting for you, such as, a hostile NPC Sellen that doesn't let you see her shop, an invisible man in a bush, or a huge turtle with a bell that lets you duplicate some very important items.


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Author JoeTheBard profile picture
A language teacher and video game enthusiast turned rogue, Joe is on a quest to become the ultimate gaming journalist. This is somewhat hampered by his belief that the golden age of gaming ended with the PlayStation One, but he doesn't let that stop him. His favorite games include Soul Reaver and Undertale. Other interests are D'n'D, dad rock, complaining about movies, and being the self-appointed office funny man, which nobody else agrees with.

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